The care plan section under treatment plan will be a future issue for the therapy department.
Though the implementation team, specifically, worked tirelessly to tweak the EMR system to meet our needs, there are plenty of features that are needed to maneuver the system more effortlessly for a PPEC facility. It was a please to be able to work with such a great team and great company. I can proudly say that we are now able to efficiently utilize an EMR program for daily documentation and billing. I should also mention that we are a small PPEC who, before InSync, never utilized an EMR system nor clearinghouse. It was great being able to brainstorm with to build the system in such a way that could be utilized by any PPEC. made learning easy, created "how-to" videos as needed, made himself available via zoom/emails for additional help, and introduced us to Ameya Walawalkar, who was a huge asset in implementing the billing portion of the program. It was also very helpful to learn all of the features of the program to ensure we were comfortable with transitioning to support. I appreciated how organized the company was with onsite discovery, training of super users, and on site training. Without helping to adapt the program to meet our needs, we would not have been able to have a successful implementation. Being a PPEC facility was not an easy task for the implementation team as we have different requirements than what the EMR system was typically used for however, they seemed ready for the challenge.
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Our implementation team, with as our main contact, were extremely professional and resourceful. Overall I feel that InSync is an excellent EMR system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating. The time it took for me and a few admin people to implement this system. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Compatibility with IPads are such that makes them not a good match and that has been disappointing. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Each document must be downloaded one at at time which is unnecessarily laborious.īilling not being current without the encounter closed.
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Moreover, you cannot download a clients entire chart at once. Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming.
Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics.Ĭlient documents must be added one at a time. Providers cannot individually set their availability. The calendar needs a massive overhaul as it is very dated and rather limited. There is no global autosave feature which means that there is a huge possibility of loosing data. This matters because there is no way to delete anything in this platform, not even as an administrator. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system.
This application has NO test environment.
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